Overview

Businesses that rely on manual operations for delivery and shipment often face delays and higher costs due to inefficiency. Our client faced the same type of problem and wanted to develop an In-House shipment delivery management app. They approached Vrinsoft as we are a leading mobile app development company with a proven track record in the logistics industry. We deliver a mobile app for agents and a backend system for admin to coordinate and streamline delivery operations. This case study will provide detailed information on how we approached and completed this project.

Project Highlights

 Build a cross-platform mobile app for a shipment delivery tracking system.
Implemented a task assignment feature, allowing admins to allocate shipments efficiently.
Integrated a barcode scanning function for quick and accurate package tracking.
Enabled live agent tracking to improve shipment monitoring and dispatch decisions.
Developed shipment grouping options for bulk deliveries to optimize resource usage.
Added geolocation-based route optimization to enhance delivery speed and reduce fuel costs.
Created a user-friendly interface for multilingual users in both English and French.
 

Goals

 Build a platform to streamline delivery operations and improve shipment tracking.
Reduce delivery time by optimizing the process with the delivery agent app and backend admin panel.
Enhance data security by using OTP login to verify delivery agents.
Provide a centralized system to monitor agent performance, delivery management, invoices, and shipment module to admin.
Introduce features like barcode scanning and live tracking to enhance delivery accuracy.
Provide rate card and invoice generator to a backend system to reduce manual error in cost.
 

Strategy

 Utilize cross-platform app development to create a mobile for agents and a backend system for admin.
Integrate all delivery-related features in the Agent app, like location, task assignment, and others.
Provide shipment, agent, and invoice management solutions to the backend systems to handle large data volumes.
Focused on real-time updates for agents to provide live tracking and progress reports.
Integrated a geolocation system to recommend optimal routes for agents based on current traffic.
Used role-based access control to enhance security for both the mobile app and admin panel.
 

Outcomes

 Achieved a 20% reduction in delivery time delays within one month.
Improved agent productivity by 30% with streamlined app functionalities.
Reduced operational costs by 15% with optimized routing and management.
 

Our Client

Our client is a growing business with constant requirements for shipping and delivery for their business. They needed a comprehensive system that could centralize delivery operations, connecting both delivery agents and management. They wanted the system to be in multiple languages and have custom functions for mobile apps, which were different from other delivery apps.

Client Requirement

A mobile app for agents with real-time shipment status updates and tracking.
Web-based admin panel for managing deliveries and assigning agents efficiently.
Simplify the process of delivering packages with better accuracy and error.
Streamline shipment management and invoice generation through the backend for better tracking and reporting of shipping activities.

Proposed Solution

We developed a custom solution that includes a mobile app for Android and iOS using Flutter and a web admin panel based on PHP. The mobile app gives agents real-time updates and helps them manage tasks. The admin panel allows for shipment tracking, task assignment, and performance monitoring. The system also features barcode scanning for accurate package tracking and route optimization to improve deliveries. This solution meets the client’s needs for security, efficiency, and support for multiple languages.

Why We Chose This Solution?

To provide a performant solution, we developed this app using Flutter app development. Here is why we choose this solution,

Flutter enables building a single mobile app for both Android and iOS, saving development time and resources.
PHP was chosen for the backend due to its robustness and scalability, ensuring smooth admin operations as the platform grows.
Firebase integration allows for real-time data synchronization, enhancing agent tracking and admin monitoring capabilities.
MySQL was selected for the database due to its reliability and ability to manage large volumes of shipment data efficiently.

Benefit of This Solution

This solution made the client’s delivery operations better. It reduced costs and increased efficiency. With real-time tracking, agents could stay updated on shipment statuses, making the process smoother. The barcode scanning feature improved package tracking accuracy and reduced mistakes. Moreover, the multilingual support helped the client communicate better with agents in different regions, which increased overall satisfaction.

Key Features

Login and Authentication

Agents securely log in using their credentials, ensuring only authorized access to the system.

Shipment Assignment

Admins can assign shipments to agents directly, streamlining delivery management.

Delivery Acceptance/Rejection

Agents have the option to accept or reject assigned deliveries based on availability.

Delivery Tracking

Agents can view detailed shipment information, including pickup and delivery locations, as well as customer details.

Agent Management

The admin can monitor agent performance, assign tasks, and manage their workload efficiently.

Shipment Management

Admins can manage all shipments, track their progress, and update statuses in real time.

Invoice Generation

Automated invoice creation for completed deliveries, improving payment tracking and transparency.

Charge Calculation

The system calculates delivery charges based on factors like distance, weight, and additional services.

Status Updates

Agents provide real-time updates on the shipment’s status, keeping both the admin and customers informed.

Multilingual Support

The app supports both English and French, catering to diverse regions.

The Result

We deliver both mobile apps for Android and iOS for agents and backend systems for admin in an allotted amount of time. Client appricted features and functions we integrated into the platform. They soon launched the platform for their internal use and saw significant changes in the operations. The manual errors were reduced, and time delay was averted; this helped the client save more costs with the shipment and delivery.

Shipment Delivery Tracking System